Here is how to troubleshoot Gmail Label Sharing extension issues:

1. Log into your Gmail account at https://mail.google.com. You should see a chat window at the right side of your shared emails:
   

If not, please verify the following:

• Deinstall the Chrome extension, then reinstall it:

  

• Make sure the Chrome extension in enabled, then refresh your browser:
  
• De-install all other extensions. It is known that some extensions like AdBlocker Plus are not compatible with cloudHQ. Kindly email support@cloudHQ.net should other Chrome extensions cause a problem by letting us know the extension name.
• Ensure that Gmail Labs widget “Multiple Inoboxes” is disabled. It is known that this Gmail Labs widget might interfere with cloudHQ chat windows. Please go to Gmail -> Settings -> Labs and disable the “Multiple Inboxes” widget:
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2. If you have multiple Google accounts, check this:  https://support.cloudhq.net/how-to-troubleshoot-cloudhq-chat-tool-with-several-google-profiles/:
   
3. If the chat still doesn’t display, please go to the shared label and click “Open Chat”:
   
4. If that doesn’t correct the issue, log into cloudHQ in another tab (same profile as your Google ID):
   
5. Ensure that your Google Drive and Gmail is authorized in cloudHQ. If not, double-click the Google Drive icon to authorize:
   
   
6. Go to “Share” to check the shared label. Then go back and refresh your email to see the chat: